Last Updated: October 14, 2026
E-Kitab Store, operated by Katariya Capital Pvt. Ltd., offers digital books in PDF format through https://kaempferlore.com/. This Cancellation and Refund Policy explains the terms and conditions applicable to order cancellations, refunds, failed payments, and digital product delivery.
By purchasing a digital book from our website, customers agree to the terms outlined below, subject to applicable laws.
1. Order Cancellation
Customers may request order cancellation before the purchased digital book has been delivered or made available for download.
Once a PDF download link has been delivered and the digital product has been accessed or downloaded, cancellation may not be available, except where required by applicable law or where a valid refund condition described in this policy applies.
If an order has been placed accidentally, customers should contact our support team as soon as possible with their order details.
2. Refund Eligibility
Because our products are digital downloads, completed purchases are generally not eligible for refunds once the PDF has been successfully delivered and accessed, subject to applicable consumer protection laws.
However, customers may request a refund under the following circumstances:
Payment completed but book not delivered: The payment was successful, but the purchased PDF or download link was not provided.
Duplicate payment: The customer was charged more than once for the same order.
Incorrect or defective file: The supplied PDF is corrupted, incomplete, or materially different from the product described on our website.
Technical access issues: The customer cannot access the purchased book because of a technical problem attributable to our website or delivery system, and our support team cannot resolve it within a reasonable time.
Order cancellation or other circumstances: A refund is required under applicable law or the circumstances of the transaction.
All refund requests will be reviewed based on the order details and the nature of the issue.
3. Non-Refundable Situations
Subject to applicable laws and the refund exceptions stated above, refunds will generally not be provided in the following circumstances:
The customer changes their mind after purchasing and successfully accessing or downloading the e-book.
The customer purchases the wrong book due to an error made while placing the order.
The customer is dissatisfied with their personal reading preferences when the product matches its description.
The customer cannot open the PDF because their device or software is incompatible, where the relevant requirements were clearly disclosed before purchase.
The customer has already received and accessed the purchased digital product and no valid refund condition applies.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
4. How to Request a Refund
To request a cancellation or refund, customers should contact our support team using the contact details provided on our Contact Us page.
Please include the following information:
Full name used for the purchase.
Order number.
Registered email address.
Payment transaction ID or reference number, if available.
Name of the purchased e-book.
A brief explanation of the issue and any relevant supporting screenshots.
Our team may request additional information to verify the transaction and investigate the issue.
5. Refund Review and Processing
We aim to review refund requests within 3–5 business days of receiving the necessary information.
If a refund is approved, it will generally be initiated through the original payment method wherever possible.
Approved refunds are generally processed within 5–10 business days after approval. The actual time for the amount to appear in the customer’s account may vary depending on the payment gateway, bank, or payment provider.
Where a different period is required by applicable law, the legally applicable timeline will prevail.
6. Failed or Duplicate Payments
If money has been deducted from a customer’s account but the order has not been confirmed, the customer should contact our support team with the payment transaction details.
Our team will verify the payment status and investigate the issue.
Verified duplicate payments and eligible payments for unsuccessful orders will be refunded where applicable. If the payment is still pending or has not been received by us, the customer may need to wait for the bank or payment provider to complete its processing or reversal.
7. Digital Product Delivery Issues
Customers should check their order confirmation and registered email account, including the spam or junk folder, for the download link.
If the download link is missing, expired, inaccessible, or does not provide the purchased book, customers should contact our support team.
We will make reasonable efforts to restore access, provide a valid download link, or otherwise resolve the issue. If the issue cannot be resolved, an eligible refund may be considered in accordance with this policy and applicable law.
8. Contact Information
For cancellation requests, refund inquiries, failed payments, or digital download issues, please contact:
Business Name: Katariya Capital Pvt. Ltd.
Brand Name: E-Kitab Store
Website: https://kaempferlore.com/
Support Email: [Insert your official customer support email address]
Contact Page: https://kaempferlore.com/contact/
Please use your registered email address when contacting us so that we can verify your purchase and assist you efficiently.
9. Policy Updates
E-Kitab Store reserves the right to update this policy when necessary to reflect changes in business operations, products, or applicable laws.
Any updated policy will be published on this page along with the revised effective date. Changes will not override rights that customers have already acquired under applicable law.
10. Applicable Law
This policy is governed by the applicable laws of India. Any provision of this policy that conflicts with mandatory applicable law will be interpreted or modified to the extent necessary to comply with that law.
For questions or concerns about this policy, customers may contact our support team through the contact details provided above.